Our administration team is located on the upper level at 1415 Cliffe Avenue is open Monday to Thursday 9 to 4 pm. We are closed Friday, Saturday & Sunday and Statutory holidays.  

We have a few satellite services and programs which have different hours and availability than noted above. Please click on the service links below to find out more information. 

If you wish you can leave a message at our main office number at 250-338-7575.  General email address is: CVFSA

Missed Appointments: If unable to attend your scheduled appointment please inform your support/counselor as soon as possible. If unsure of who to contact, call 250-338-7575 for help. 

Zero-Tolerance Physical or Verbal Abuse Policy: We understand that people can become angry when they feel that matters about which they feel strongly about, are not being dealt with as they wish.  If that anger escalates into aggression we consider unacceptable, it may result in your removal from our space/property.

Culture & Diversity: We acknowledge that human differences come in many forms, including race, heritage, ancestry, sex, age, marital status, familial status, sexual orientation, gender identity or expression, faith, disability, or status as a veteran. We recognize that this diversity is a source of strength that promotes a culture of excellence, innovation, flexibility and adaptability.

Emergency Info:

a) If you are in a situation that involves an immediate risk of harm to self or others please call 911

b) Vancouver Island Crisis Society 1-888-494-3888 or Crisis text: 250-800-3806

c) BC Children's Helpline is 310-1234 (no area code is needed).

d) Suicide Prevention Information: Child & Adolescent Outreach / Suicide Prevention Open referral and no cost. Short-term counselling and referral service for children and youth, up to their 19th year, who experience suicidal feelings, depression, loss and social isolation. Visits can occur in the home, community or agency office. Crisis Nurse  available by calling the Crisis Line 1-888-494-3888 (Vancouver Island Crisis Line).

e) Other: Contact bc211  Vancouver-based nonprofit organization that specializes in providing information and referral regarding community, government and social services in BC. Their helpline services include Alcohol and Drug Information and Referral Service (ADIRS), the Problem Gambling Help Line, VictimLink BC, and the Youth Against Violence Line


Note: Our individual programs have various services hours dependent on what they offer. Speak to the supervisor or employee in that program to find out what hours they are available. For more information on our services and any acceptance criteria, please click on the following links: