Comox Valley Family Services Association (CVFSA) mission is to ‘build on individual and family strengths which support growth and healthy lifestyles'. Since opening our first program in 1974 our agency has grown and evolved into a supportive, caring and thriving social service agency that provides a comprehensive range of programs.
Reception hours are Monday-Friday 9:00-4:00 and closed over lunch hour noon to 1:00 pm. Direct services have different hours/schedules and may at times work evenings and/or weekends. We are closed over statutory holidays.
For our location please check the bottom of this page under 'Head Office' and view on Google Maps.
We are a charitable non-profit society governed by a volunteer board of directors. We are pleased to be accredited through two agencies - CARF (Commission Accreditation Rehabilitation Facilities) and BC Association of Family Resource Programs. For further information on this check out Accreditation or the link above.
We provide services in the Comox Valley; including the City of Courtenay, Town of Comox and Village of Cumberland. We also limited services to some rural areas; Oyster River in the north and south to Union Bay.
We are made up of people who truly care – from our Board to our professional staff and our volunteers. We care about what we do, we care about the people we serve, and we care about the community in which we live.
At some point in life, everyone can have challenges and may need information, support and guidance. No one knows this better than our agency, whose main objective for over these past 40 years has been to support and encourage positive family interactions and build healthy families in the community. We offer support, hope, and present opportunities—helping children, youth and families realize and create possibilities for themselves. All of our work is about building healthy and exciting tomorrows for families in our communities. We use a strengths perspective and a strengths-based approach that offers ways of working with people that focus on strengths, abilities and potential rather than problems and deficits.
Our programs focus on:
- encouraging the adoption and maintenance of healthy lifestyles
- strengthening and stabilizing family and community life
- improving people's ability to identify and act on their own needs
- helping to avoid family or community social breakdown
- encouraging cooperation and coordination among community groups and service agencies
Orientation to our services: We believe that everyone who participates in our programs or services is entitled to an orientation and an overview of what to expect. You will receive information including but not limited to: rights and responsibilities, wait-list information, complaint process, hours of operation, code of ethics, confidentiality policy and if other appropriate community services are available.
For information about our STAFF please click here Our Program Leads
To access our programs check out the link above: 'SERVICES' or click on Programs
What’s important to those who use our services? 1) That we listen carefully to them 2) That we do our best to understand their stated concerns or issues 3) That we help them with their goals 4)That we let them know how the service can help them and their rights and responsibilities 5) That we treat them with courtesy and respect.
To get in touch with our Executive Director, Gillian Normandin, call (250) 3338-7575 ext. 227 or by emailing her at [email protected]
Board information can be found under our link 'About'- Board
To find out more about our funders, sponsors and donors go to: Get Involved - then 'Funders, Sponsors and Donors'. Each program area 'Services' also notes our funders OR click on the following link:
“Proud to be the recipient of United Way Central and Northern Vancouver Island funding for programs in 2018/2019.”