FAQ's = Frequently Asked Questions

1. Are you Social Services e.g. "I want to speak to a social worker"

Answer: No we are not. Our name ' family services' sometimes makes people think that we are the Ministry of Children and Family Development ( social workers/child protection services). However this is not the case. Locally you can call them at 250-334-5820. For reporting a concern about a child there is a  toll-free centralized screening number is 1-800-663-9122. Press zero for all child protection reports. Link is:  Ministry of Children and Family Development

The number for the Helpline for Children is 310-1234 ( no area code is required)

2. Does your agency provide financial assistance e.g. 'welfare' or income assistance?

Answer: No we do not provide this. The Ministry of Social Development and Social Innovation is responsible for this. For information and services please call toll free 1 866-866-0800 or visit your local Employment and Income Assistance Office at: Courtenay/Comox, 730 Grant Ave., Courtenay BC V9N 2T3 Fax: 1 855-771-8778. Medical Services Only: 1 866-700-242. Contact: Ministry of Social Development and Social Innovation

3. Where can I find out more information on services for families with children 0-6 years that may be occurring in the Comox Valley area?

Valley Child is a local online resource guide to events and services for kids under 6 in the Comox Valley and their families.

4. What if I have a concern or complaint about my services I am receiving?

Answer: We have a complaint policy; what the basic procedures are, and information on how to contact appropriate personnel with your concerns. Some clients choose to bring along an advocate.The filing of a grievance or complaint will not result in retaliation or any barriers to service.A complaint usually follows these steps:  1) first to the person with whom you have the complaint 2) if unresolved then the employee's Supervisor and if still unresolved after this meeting 3) the Executive Director.  *For for more information please contact the Executive Director

5. Do you help with divorce and custody issues?

Answer: We do not provide services for divorce or custody issues.We recomend you seek legal advice. Nor do we provide private supervised access.  One BC resource is Family Law BC. They have many resources that may assist you such as information Parenting After Separation and frequently asked question section.

If there are other questions or comments please do not hestiate to email us at: CVFSA